Q. How do I place an order?
A. It's best to call us at 727-687-8111 or text 727-504-4654. We have part time jobs in addition to our yard card business. If we do not answer, we will call you back same day.
Q. Do you set up and take down the display?
A. Yes, we provide full service deliveries. We take care of set up, take down and pick up. You don't have to be home.
Q. What time are deliveries made?
A. Depending on the reservation, deliveries are usually made between 8:00-10:00 pm. We do not guarantee a delivery time because sometimes we have so many set ups that we are out past midnight; however, we take into consideration the habits of the recipient because we do want this to be a SURPRISE. The approximate time is set at the time the reservation is made and can vary depending on the owner's schedule and number of bookings. We DO NOT come past 11pm UNLESS we have a really heavy delivery night. These days it is too dangerous for us to be sneaking into yards that late. Since we do bring our children, our first priority is keeping them safe.
Q. What time are the displays picked up?
A. Lawn Greeting displays are picked up at different times depending on what has been discussed at the time the reservation is made. It depends somewhat on our schedule, and how many pick ups and deliveries we have that night. Generally we begin our pickups at 7:30 pm, but it does vary each night depending on the above.
Q. Where do you deliver?
A. As of April 1, 2023, we deliver in Pinellas County, Florida to Largo, Seminole, Belleair. We can refer you to a company in other areas, if we do not go to the area you need.
Q. May we keep a sign as a souvenir?
A. No, all signs are rented and are the sole property of Flock n Surprise. Please do not attempt to remove signs. Since 2020, our flamingos are hard to re-order. Please do not remove them or keep them or damage them.
Q. How far in advance should I order the lawn greeting?
A. 1 week is best to make sure you get the display you want, but we can usually set it up with as little as 3 hour notice, within our business delivery times, and based upon availability of the display. We deliver at night. We do not offer daytime delivery with same day service. An unpaid reservation is not guaranteed.
Q. Do you deliver in bad weather?
A. We do deliver in the rain. If inclement weather prevents us from delivering, we can either reschedule or give you a full refund. Inclement weather includes lightning, hurricanes, heavy rains, winds above 15 MPH and any other act of God that would put us or our lawn display or the recipient's property in harm's way. Our signs can withstand winds up to 15 MPH.
Q. How do I make a payment? We accept Credit cards or debit cards via Paypal. Checks are accepted if paid well in advance. Payment is expected prior to delivery.
Q. What if I forget to pay my invoice prior to delivery?
A. The display would not be delivered without payment in advance; however, we will call you if the payment is not received at the time we were expecting it.
Q. May I cancel and get my money back?
A. Yes, you may cancel up to 48 hours prior to the contracted delivery time by contacting the owner by phone.
Q. Are there any other reasons why you would not deliver as scheduled?
A. Yes, below are scenarios where we would not set up the display and not give a refund:
*the owner of the home or the Home Owners Association prevents us from setting up *there is an animal on the property threatening to harm us
*the gate code doesn't work or if we are denied access to a gated community
*there are cars or other debris in the yard and no where to place the display
*we were given the wrong address
*there is no grass or yard in which to place the Lawn Greeting (pea gravel, mulch beds)
*the ground is 1/4 inch dirt with concrete, shell, rock underneath. we cannot install in this. Lots of new builds have this in the yard under a thin layer of fake or real grass.
(The display has stakes which are inserted into the ground so we do not set up in rock beds or shrubbery beds or mulch beds and definitely not in cactus beds and we cannot set up on concrete. We need dirt / earth to stake into, not pea gravel, mulch, rocks or concrete.)
Q. What if the recipient walks out and catches you?
A. Luckily since 2007, this has only happened about 12 times. We tell them we are setting up a surprise for their birthday (and ask them to please not call the cops and to please act surprised :-)).